Privacy Policy Statement

Protecting your personal information is our priority. This Privacy Statement applies to www.thephysiobunker.co.nz. By using our website, you agree to the data practices outlined in this statement.

When you complete a booking form on this website, the personal information you provide will be used by The Physio Bunker solely for clinical record keeping and communication purposes. We are committed to safeguarding this information. Your details are stored securely and may be shared only with Cliniko, our practice management software, and with Mailchimp for email distribution.

For more information about your privacy rights under New Zealand law, please visit www.privacy.org.nz.

We respect your privacy and offer you the option to opt out of receiving certain communications. If you wish to stop receiving emails or updates from The Physio Bunker, you can contact us at info@thephysiobunker.co.nz.

Agreement to Pay and Cancellation Policy

1. A minimum of 24 hours' notice is required to cancel or reschedule an appointment at The Physio Bunker. If you miss your appointment, or cancel or change it with less than 24 hours’ notice, you may be charged the full appointment fee. This policy applies whether or not a courtesy reminder email has been received.

2. All payments are due immediately following your appointment, or upon notification from The Physio Bunker that payment is required (for example, if an ACC claim is declined). Any outstanding balances must be paid in full prior to your next appointment.

3. The following are covered under this Payment and Cancellation Policy:

• Private treatment fees or ACC co-payment charges

• Any additional charges for services not covered or declined by ACC or another funder

• Costs of materials or products provided (e.g. orthotics, rehabilitation equipment, etc.)

4. If debt collection services are required to recover unpaid fees, the client will be responsible for all associated recovery costs, including any legal or court-related expenses.